Return Policy

Flower order cancellation policy
Once we receive your order, we start preparing for it right away, sourcing flowers just for you! For this reason, we require 72 hours notice in advance of the pick-up/delivery date to cancel your flower order. Flower cancellations are eligible for store-credit only. Flower orders cancelled within 48 hours of being placed (but not within the 72 hour pick-up/delivery date) are eligible for a full refund. 

Updating your order
If you’d like to cancel or edit the delivery address on your order, please email us at or call us at (831)662-9030 as soon as possible and we’ll do our best to accommodate requests. Our customer care team is available M-F 9:30am-5:30pm PST, and requests outside of these business hours are not guaranteed.

If you place an order and the recipient rejects delivery, whatever the reason, Seascape Flowers will not provide a refund and cannot be held liable for the recipient’s decision. If we are unable to substantiate your claim, we reserve the right to reject that claim.

Once flowers leave our shop premises/delivery vehicle, Seascape Flowers is no longer responsible for any damages incurred due to mishandling, transit, weather, etc. If you are unhappy with the quality of your arrangement please give us a call or email within 24 hours. In most cases, we will gladly replace the arrangement. No refunds or replacements will be made after this period. Nor will refunds or replacements be made based on improper plant or flower care on the part of the recipient.

Flower Substitutions
Seascape Flowers reserves the right to make substitutions in the event the flowers we receive are not of the quality suitable for your flower order. In this event, the integrity of the proposed color scheme will be maintained and flowers of equivalent value will be used.